Compass Card

This tab is dedicated to all information about the new Compass Card system.

Will any of my personal information be stored on my Compass Card?
No personal information is encoded onto the card. The electronic chip on your Compass Card will only carry a unique card number and the fare product or valu...
Wed, 16 Oct, 2013 at 9:32 PM
What about the information in the back office? Who has access to that information and how do I know it is secure? What will you do with the information?
We take privacy of information very seriously - TransLink strictly adheres to the provincial Freedom of Information and Protection of Privacy Act. Customers...
Wed, 13 Nov, 2013 at 4:20 PM
Why were fare gates and ticket machines installed and turned on now even though they're not in use?
All of the new equipment (and the software that makes it work) is being tested over the coming months to ensure a successful start to Compass use for our cu...
Wed, 16 Oct, 2013 at 9:34 PM
Why doesn't TransLink offer an app for all NFC (Near Field Communication) enabled smart phones to use with Compass?
Our system is being designed to work with NFC cell phones in the near future. But right now, our focus is on getting everyone used to the new Compass system...
Wed, 16 Oct, 2013 at 9:34 PM
How does the Compass Card work? How do I tap in and tap out?
To ensure everyone gets the best fare and can use the system in a predictable way, the Compass system uses a simple "tap-in/tap out" process. ...
Wed, 13 Nov, 2013 at 4:20 PM
Why is it important for me to tap out at the end of my trip?
By remembering to always tap in when entering and tap out when exiting, you’ll avoid paying the maximum fare and ensure you’re only charged for the zones yo...
Wed, 13 Nov, 2013 at 4:20 PM
What if I forgot to tap?
We’ll be asking customers to tap in and tap out every time they use a bus, train or SeaBus – this is how the Compass system will calculate the correct fare...
Wed, 13 Nov, 2013 at 4:20 PM