Damaged and defective passes are available for replacement from the the Clerk at the UBC Carding Office located inside UBC Bookstore or at the front desk at Robson Square. If your pass is damaged, you can get a replacement for a fee of $12.5, when you turn in your damaged pass. Note that the damaged pass must be identifiable as a UBC U-Pass and the month issued and the passes’ serial number must still be legible.

If you pass is defective at no fault of your own, you can get a replacement pass free of charge; you must hand in your defective pass in order to get a new one.