What about the information in the back office? Who has access to that information and how do I know it is secure? What will you do with the information? : AMS - U-Pass BC Office

What about the information in the back office? Who has access to that information and how do I know it is secure? What will you do with the information? Print

Modified on: Wed, 13 Nov, 2013 at 4:20 PM

We take privacy of information very seriously - TransLink strictly adheres to the provincial Freedom of Information and Protection of Privacy Act. Customers can choose not to register their card and, of those who do register, absolutely no personal information is encoded on their card. Personal identification and all trip data will be kept in separate secure and highly encrypted databases. In some cases, a name may be printed on cards used for special programs at their request, such as U-Pass BC or CNIB, that provide discounts for which card-holders must qualify.

The data we collect through Compass will be used in aggregate form and not contain any specific customer information. This data will be used to help us improve customer experiences and make our transit system better by serving more people, more efficiently.

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What about the information in the back office? Who has access to that information and how do I know it is secure? What will you do with the information? Print

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