AMS - U-Pass BC Office

General Program Information 11

• What is the U-Pass?
• What are the benefits of the U-Pass?
• Is the U-Pass mandatory?
• Who is eligible for the U-Pass?
• Can I get an exemption?

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Cost & Payment 2

• Why does the price keep increasing?
• When and how do I pay for my U-Pass?

Getting your Pass 2

• How, when, and where can I pick up my U-Pass?
• How can I get a replacement U-Pass?

Using your U-Pass 6

• When can I start using my U-Pass?
• Why doesn't the pass have my photo on it?
• Doesn't the program lend itself to fraud?
• What happens if I forget my Student ID or my U-Pass?
• What if I lose my UBC student card?

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Compass Card 17

• What is Compass?
• Will I be able to use my U-Pass on Compass?
• Do I need to do anything differently at the moment?
• When Compass is available, how can I get my Compass Card?
• How do I load my Compass Card?

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AMS U-Pass BC Customer Service Office 3

• What is the AMS U-Pass BC Customer Service Office?
• How can I get help with my U-Pass from the AMS?
• What info do I need to provide?

AMS Financial Hardship Subsidies 3

• What is the AMS Financial Hardship Fund?
• Do I qualify for the AMS Financial Hardship Fund?
• How do I apply for a subsidy?

Service Issues/Tips 3

• When will the next bus be here?
• Public Transit Etiquette
• Help! I've been passed up. What do I do now?

Advocacy/Transit Lobbying 3

• What is the AMS doing to help fix our commute?
• How can I help fix my commute?
• Who can I talk to about my concerns?